Privacy Policy
Last updated: January 1, 2025
1. Information We Collect
We collect information you provide directly, including:
- Account information (name, email, username)
- Profile information (bio, avatar, business category)
- Payment information (processed securely by Stripe — we do not store card details)
- Messages and communications on the Platform
- Contact form submissions
We also collect usage data automatically, including IP addresses, browser type, and pages visited.
2. How We Use Your Information
We use collected information to:
- Provide and improve the Platform
- Process payments and manage credits
- Send transactional and notification emails
- Match you with relevant mentors and operators
- Respond to support requests
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We share data only with:
- Supabase — our database and authentication provider
- Stripe — for payment processing
- Vercel — for hosting and infrastructure
- Legal authorities when required by law
4. Public Profile Data
If you enable a public profile, your username, display name, avatar, tier, bio, and availability status may be visible to other authenticated members of the Platform.
5. Data Retention
We retain your data as long as your account is active. You may request deletion of your account and associated data by contacting us. Some data may be retained for legal or financial compliance purposes.
6. Security
We use industry-standard security measures including encryption at rest and in transit, row-level security policies, and role-based access control. No system is 100% secure, and we cannot guarantee absolute security.
7. Cookies
We use cookies for authentication sessions (via Supabase SSR). We do not use third-party advertising cookies.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
To exercise these rights, contact us at hello@selleruniverse.com.
9. Children's Privacy
The Platform is not directed to children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a notice on the Platform.
11. Contact
For privacy questions, contact us at hello@selleruniverse.com.